Consumer Rights and Instructions

(Required Notice - Texas Health & Safety Code §181.105)

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1. Requesting Your Health Care Records

You have the right to request a copy of your health care records.

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To request records:

• Submit a written request to Naomi Madell-Hernandez LMFT. 

• Phone: 346-456-1380

• Email: nmh@illumadellcounseling.com

• Mailing Address: 5444 Westheimer Road Suite 1000 Houston, TX 77056

Please include your full name, date of birth, contact information, and the records requested.

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2. Contact the Licensing / Oversight Authority

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Texas Behavioral Health Executive Council (BHEC)

Oversees licensed mental health professionals in Texas. 

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Website: https://bhec.texas.gov

Phone: 800-821-3205 or 512-305-7700

Address: 1801 Congress Ave., Ste. 7 .300, Austin, TX 78701

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3. How to file a consumer complaint?

You can file a complaint with the Texas Office of the Attorney General - Consumer Protection Division.

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Consumer Protection Hotline: 800-621-0508

Mailing Address: PO Box 12548, Austin, TX 78711-2548

OR

By contacting the Texas Health and Human Services Commission (HHSC)

https://www.hhs.texas.gov/contact/complaints-appeals/complaint-incident-intake

Phone: 800-458-9858

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This notice is posted in compliance with Texas House Bill 4224 (Effective September 01, 2025).